12 pack // Enny Cooks jollof sauce

Buyer is responsible for return postage costs and any loss in value if an item isn't returned in original condition. We cannot accept refund for item that have been opened unless damged has occured.

• Delivery Times:

  • Parcels shipped using 2nd class postage typically arrive within 2-3 working days from the date of dispatch. However, please note that delivery times may vary depending on the destination and unforeseen circumstances.

• Dispatch Time:

  • We aim to dispatch all orders within 1-2 working days from the date of order placement, excluding weekends and public holidays. Orders received after our daily cut-off time will be processed on the following business day.

• Tracking Information:

  • Please note that 2nd class postage does not include tracking as standard. If you require tracking information or expedited delivery, contact us for assistance. For items excedding the value of £50, items will be sent as signed for and will include a tracking number.

• Lost or Delayed Parcels:

  • In the rare event that your parcel is delayed or lost in transit, please contact our customer support team.

• Damaged Parcels:

  • If your parcel arrives visibly damaged, please refuse to accept the delivery or notify the delivery person immediately. Additionally, contact our customer support team with photographic evidence of the damage, and we will arrange for a replacement or refund.

• Delivery Address:

  • Please ensure that the delivery address provided during checkout is accurate and complete. We will not be held responsible for delays or undelivered parcels due to incorrect address details provided by the customer.

• Delivery Charges:

  • Our shipping charges are calculated based on parcel weight, size, and destination.

• International Shipping:

  • Please note that this policy applies to shipments within the UK only. For international shipping inquiries, please contact our customer support team for assistance.

• Public Holidays:

  • During public holidays or peak seasons, there may be delays in delivery due to increased postal traffic. We appreciate your patience and understanding during these times.

• Contact Information:

  • For any queries or assistance regarding your delivery, please contact our customer support team at ennycooks@gmail.com.

Note: This delivery policy is subject to change without prior notice. Please review the policy periodically for updates.